contact us

General Enquiries

For general enquiries, please call our office on 0117 911 8282 (Monday to Friday, 0900 to 1600, office hours).  Alternatively, you can send us and email and we will get back to you as soon as possible.

HR Email:

Maintenance Enquiries

For repairs and general maintenance, we run a separate email system to the hr address.  You can send us an email using the address below.

Maintenance Emails:

Please include your property code and a brief description in the email subject line i.e. ‘7 Vas – Bedframe broken’.

As with all our maintenance requests, we will have to prioritise and deal with the most urgent requests.


For urgent emergencies, such as serious leaks, you can use one of the emergency mobiles numbers below until you can get through:
  • 07960 526 337
  • 07580 712 771
  • 07502 030 554

Please use one of the mobile numbers above to contact us instead of emailing in about an emergency.  Our email inbox is only monitored during office hours.

Gas Escapes

If you smell gas or think you have a gas leak, please call the British Gas Emergency Services on 0800 111 999.

Lost Property

Items we deem to be of significant value after checkout may be kept for a short period for safekeeping.  Please call the office on 0117 911 8282 to collect any items you think you've left behind.

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